lucky bet Privacy Policy – How Your Personal Data Is Handled

When you register on lucky bet, we collect the personal details you provide during sign-up, including your full name, date of birth, email address, and preferred payment method details. We also collect information generated by your use of the platform, such as login timestamps, device type, browser version, IP address, and in-platform activity logs. This technical data helps us detect unusual account behaviour, prevent fraud, and keep the platform running smoothly for all Filipino members. If you contact our support team, we retain records of those communications to help resolve any follow-up queries efficiently. We do not collect sensitive personal information such as government ID numbers unless you are required to complete identity verification under our Know Your Customer process. All data collection is limited to what is genuinely necessary to operate your account and deliver the services you have requested. You can review the full list of data categories we hold by contacting us at [email protected].

The personal data we collect is used primarily to create and manage your lucky bet account, process deposits and withdrawals in Philippine pesos, and verify your identity when required. We use your activity data to personalise your experience on the platform — for example, to surface game categories you have previously enjoyed or to show relevant promotions that match your betting preferences. Your contact details are used to send you important account notifications, such as transaction confirmations, security alerts, and updates to our terms or this privacy policy. We may also use aggregated, anonymised data to analyse platform performance, improve our mobile interface, and develop new features for Filipino members. We do not use your personal data to make fully automated decisions that have a significant legal or financial impact on you without human review. Marketing communications are only sent where you have opted in, and you can withdraw that consent at any time by contacting [email protected]. We never use your data for purposes beyond those described in this policy without first obtaining your explicit consent.

lucky bet does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes — this is an absolute commitment we make to every Filipino member. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, but only under strict data processing agreements that prohibit those parties from using your data for any other purpose. In certain circumstances, we may be required to disclose personal data to regulatory authorities, law enforcement agencies, or courts in response to a lawful request — we will always seek to limit such disclosures to the minimum information required. If lucky bet undergoes a business restructure or acquisition, your data may be transferred to the successor entity, and you will be notified in advance with the option to close your account if you do not wish your data to be transferred. We do not share your data with other betting platforms, advertising networks, or data brokers under any circumstances. All third-party partners we work with are required to maintain data security standards equivalent to our own. If you have questions about specific third parties we work with, you are welcome to contact us at [email protected].

We use industry-standard encryption protocols to protect all data transmitted between your device and the lucky bet platform, including your login credentials, payment details, and personal account information. Our servers are hosted in secure data centres with access controls, intrusion detection systems, and regular security audits to guard against unauthorised access or data breaches. Passwords are stored using one-way hashing and are never accessible in plain text — not even to our own support team, which is why we will never ask you for your password via any channel. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable regulations and our operational obligations. When data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked back to you. In the event of a data breach that affects your personal information, we will notify you promptly in accordance with our obligations and provide guidance on steps you can take to protect yourself. If you have concerns about the security of your account, please contact our support team immediately at [email protected].

As a lucky bet member, you have the right to access the personal data we hold about you at any time by submitting a request to [email protected] — we will respond within a reasonable timeframe and provide a clear summary of the information we hold. You also have the right to request corrections to any inaccurate or incomplete data, and we will update our records promptly upon verification. If you wish to have your personal data deleted, you may submit a deletion request, and we will erase your data to the extent permitted by our legal and regulatory obligations. You have the right to object to certain types of data processing, including direct marketing, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before withdrawal. If you believe your data rights have not been respected, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. We are committed to handling all data rights requests fairly, transparently, and without undue delay. For any data-related enquiry, the fastest way to reach us is by emailing [email protected] with the subject line "Data Rights Request".

lucky bet uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your mobile browser or desktop device. We also use analytics cookies to understand how members navigate the platform so we can identify areas for improvement — this data is aggregated and does not identify you personally. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of your account. Session cookies are automatically deleted when you close your browser, while persistent cookies remain for a set period to maintain your login state and preferences between visits. We do not use fingerprinting or other covert tracking methods beyond standard session management. If you have questions about how cookies are used on the platform, please refer to the FAQ page or contact us directly.